The information below will let you know a little bit more about how our company works. Here at Gramma’s Cutters Inc, we strive to keep a 100% customer satisfaction rate. However, if you ever have any complaints, questions, comments, or suggestions please don’t hesitate to contact us. Through feedback from our customers, we learn how to better serve everyone. After we receive your letter, phone call, or email we will follow up with you in a timely manner and try to resolve any issues as best to make you happy.
OUR GUARANTEE: Gramma’s Cutters Inc. guarantees all merchandise. If you are not completely satisfied with your purchase, you may return it within 60 days for a full refund of the purchased product’s price. Shipping costs will only be refunded if the order sent is incorrect or the item is broken. If this is the case please contact Customer Service by clicking here.
If you need to return your merchandise for any reason, please call or text Carrie Falzone at (585) 329-8313 or via our contact form.
All returns should be sent to:
Return your package to:
Gramma’s Cutters
Attn: Carrie Falzone
806 South Lincoln Rd
East Rochester, NY 14445
Depending on the merchandise, exchanges are done on a case-by-case basis. The customer is responsible for the return shipping for all exchanges (unless the product was sent incorrectly).
Once the product is returned we will ship out the exchanged item.
If you have any questions, please call or text Carrie Falzone at (585) 329-8313 or via our contact form.
Gramma’s Cutters Inc is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please call or text Carrie Falzone at (585) 329-8313 or via our contact form.
